10/2007 ­ Current                MedData                                                      Charlotte, NC

Lead Business Analyst, Technical Support Specialist

·         Responsible for handling second-level technical support and EDI transmission issues for trading partners and clients around the country

·         Analyzed SQL Server database, troubleshooting data mapping issues

·         Development/deployment of definition files for point-of-service terminals

·         Managed central data and contacts repository using Sharepoint (Wiki), created system documentation, policies and procedures, and training guides for new hires

Gathered and documented requirements for software enhancements and mapping changes for insurance payers, partners, clients, and general system improvement

8/2005­ – 10/2007                     Curascript, Inc.                                                Orlando, FL

Programmer Analyst

·         Development and enhancement of PL/SQL database extracts

Business Analyst

·         Analyzed current business processes, gathered and documented user requirements, and helped implement new software systems

·         Responsible for maintaining and preserving relationships with prescription drug manufacturers and Hubs such as Elan, Actelion, Gilead

·         Project management from design through implementation for drug program launches, role-based security, and large-scale workflow modifications

·         Testing (QA and UAT phases) and training of new system enhancements

·         Documentation and change management using Mercury IT Governance

Systems Analyst

·         Led training classes and developed lesson plans for end-users and coworkers on new and existing functionality using Oracle CRM and Telesales applications

·         Gathered requirements and performed Gap Analysis between multiple systems during corporate merger

7/2003–7/2005                       Byfield Drug/ Priority Healthcare                Byfield, MA

Lead Insurance Specialist

·         Responsible for training, database creation and maintenance, problem solving, and coordinating insurance processes with other US locations.

·         Scheduling, reviews, and management of 6 employees

Insurance Specialist        

·         Responsible for thorough investigation of patient insurance benefits, proper PBM and medical billing, obtaining authorizations and pre-certifications, and explaining patient benefits

Pharmacy Technician

·         Clinical data entry, prescription verification and adjudication

9/2002-5/2005                        University of Massachusetts                       Lowell, MA

·         Computer Science Major

9/1999-6/2001                        University of Massachusetts                    Amherst, MA

·         Computer Science Major, Economics Minor

9/2001-8/2004                        Northern Essex Community College        Haverhill, MA

·         (‘01-02) Computer Hardware and Software courses, Networking, A+ Training

·         (‘04) Online courses in Biology, Visual Basic programming

·         SQL basic inserts and queries, PL/SQL development

·         Mercury IT Governance, Mercury Quality Center, and VPMi timesheet tracking

·         Experience using MS Outlook, Word, Excel, PowerPoint, Visio, and Access

·         Experience with a range of both packaged and home-grown pharmacy software applications (QS/1, ISM, Dagar, SPClin, HBS, Atlas, Compass)